◆ A high-value healthcare batch, sorted in seconds, confirmed by your team
Most of this healthcare batch can go straight back to sellable.
RMA-5521 came in as a single high-value healthcare batch of 48 units. The engine read the return reasons, lot codes and condition notes and suggests 39 units straight back to sellable, 6 to refurb, 3 to scrap. Nothing moves on its own: the suggestion is staged and your team confirms it. The slow part, the triage, is done; the judgment stays with people.
Suggested: confirm 39 units to sellable, 6 to refurb, 3 to scrap on RMA-5521, recovering an estimated $14.2K of a $17.6K batch.
RMA-5521 · 48 UNITSHEALTHCARE
39 units · sealed, in datesellable
6 units · packaging onlyrefurb
3 units · expired lotscrap
Suggested — your team confirms before anything moves
◆ Returns queue Export
| RMA · category | Reason | Units | Suggested split | Est. value | Status |
|---|
↳ Click any RMA to read the per-unit reasoning, adjust the split, and confirm.
Where the time went
Per return · manual vs. suggested
Manual triage~8 min
Suggested + confirm~4 min
The engine does the reading and sorting; the person does the confirming. That is where the 50% comes from.
Value recovered
By disposition · this week
Back to sellable$92.4K
Refurb / liquidation$18.1K
Scrap$3.2K
High-value healthcare returns recover most when sellable units are caught fast, before restock lag sets in.
Plugs into the stack Safeway already runs
read-only suggestions · works with your WMS & RMA system · ~4–6 week build
WMS
WMyour WMSRMA / returns
RMRMA systemLot / expiry
LXlot dataClient portals
CPseller feeds→ Tell us your exact systems and we map the connectors to them. It suggests the disposition; your team confirms before anything moves. Nothing migrates.
Cuts returns processing time around 50% and reduces restock lag.
Mockup by Instive AI for Safeway Logistics · sample data
◆ Disposition mix · suggested, then confirmed
Where returns land
After your team confirms
Back to sellable62%
Refurb / liquidation26%
Scrap / dispose12%
→ The 94% confirm rate means the suggestions are usually right; the 6% your team overrides is exactly where human judgment earns its place.
Why suggest-then-confirm
Speed without losing control
Full automation on returns is risky: a wrong disposition on a high-value or regulated item is costly. Suggesting the disposition and letting your team confirm keeps the speed while the accountability stays with a person.
Top recovery categories
Sellable value · this week
Healthcare / medical$48.2K
Consumer electronics$31.5K
Apparel$12.7K
Faster sorting, more value back to sellable, judgment kept with people.
Recovery view · Instive AI for Safeway · sample data
◆ Returns centers · one standard
Primary RC
healthcare + electronics
In queue186
Sellable rate64%
Confirm rate94%
Regional RC
general merchandise
In queue142
Sellable rate58%
Confirm rate92%
Overflow RC
seasonal peaks
In queue61
Sellable rate55%
Confirm rate90%
One engine, every center
same suggest-then-confirm flow
Every returns center reads from the same WMS and RMA feeds and runs the same suggest-then-confirm flow. A healthcare batch at the primary RC and a general-merch batch at the regional RC are triaged the same way, and a person confirms either before anything moves.
One AI layer · returns intelligence across every center.
Mockup by Instive AI for Safeway Logistics · sample data